Privacy Policy

This Privacy Policy explains how RJ Hutchinson Tree Services ("we", "us", "our") collects, uses and protects information you provide when using our website or contacting us for tree surgery services across Staffordshire.

Who We Are

RJ Hutchinson Tree Services is a sole trader based at Stafford, Staffordshire ST16, United Kingdom. For any privacy-related question, contact us on Rjhutchinson18@gmail.com or 07710 015292.

Information We Collect

• Contact details you provide via our quote form (name, phone, email, postcode)
• Details of the tree work you're enquiring about
• Site visit information collected when we quote in person
• Basic anonymised analytics about how visitors use the website

How We Use Your Information

• To respond to your enquiry and provide a quote
• To schedule and deliver any tree surgery work you book
• To send invoices and warranty information
• To follow up on completed work where appropriate
• To meet our legal, accounting and insurance obligations

Lawful Basis

We process your data on the lawful basis of (a) your consent when you submit our form, (b) the performance of a contract when you book work with us, and (c) our legitimate interests in running a small business.

Sharing Your Information

We do not sell or rent your personal information. We share it only with:

• Our accountant and bookkeeper for invoicing
• Insurers and loss adjusters where you've asked us to liaise on a claim
• Local authorities (TPO/Conservation Area applications) where required for the work
• Authorities where required by law

Data Retention

We retain enquiry data for 24 months. Customer records (invoices, contracts) are retained for 7 years to comply with UK accounting and tax law.

Your Rights Under UK GDPR

• Right of access to the data we hold about you
• Right of rectification if any data is incorrect
• Right of erasure (subject to legal retention requirements)
• Right to restrict or object to processing
• Right to lodge a complaint with the ICO (ico.org.uk)

Cookies

This website uses minimal cookies — strictly necessary cookies for the site to function, and basic anonymised analytics. We do not use advertising or tracking cookies.

Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page.

Contact

Any privacy questions: Rjhutchinson18@gmail.com or 07710 015292.